Now Hiring - Product Support Sales Engineer in Waco, TX

ABOUT THE ORGANIZATION: The Envases Group is a worldwide supplier of quality packaging solutions. The Envases Group is divided into three packaging divisions - PET Packaging, Aluminum Beverage Packaging and Food & Industrial Packaging - each with special competences within their field to serve customers the best way possible.
Our core value is to supply high quality packaging solutions, always striving for growing our business in order to be the market leader in the markets we operate in.
Envases Group is expanding global presence by the plan to open its first aluminum beverage can production and distribution center in Waco, Texas. The Waco operation will focus on aluminum beverage containers commonly used for soft drinks, beers, energy drinks, teas and non-carbonated beverages.
Thank you for having interest in our employment opportunities.
REQ NUMBER: SUP-22-00013
CATEGORY: Supply Chain Management
EXEMPT/NON-EXEMPT: Exempt
FULL-TIME/PART-TIME: Full-Time
NUMBER OF OPENINGS: 1
SHIFT: Days
POSITION: Product Support Sales Engineer
Description
POSITION SUMMARY:
The Product Support Representative role entails arranging and coordinating logistics regarding sales and sale forecasting, receipt of client purchase orders, product production and delivery. The Product Support Representative role will also be responsible for the proper maintenance of inventory levels, and technical troubleshooting. They will serve as a liaison between the customer, and various other departments in the plant facility, while maintaining the best interests of the company and ensuring the customer's expectations are being met.
ESSENTIAL JOB FUNCTIONS:
Providing support in operations as a Product Support Representative which can include duties such as:
Validate and confirm receipt of Purchase Orders, by product, price and quantity
Collect and verify that orders are correctly captured by product, price, and quantity according to the committed date
Coordinate with the production planning team of each plant, ensuring the timely production of the requirements committed to each client
Follow up on the production plan of each plant, by viewing the production level reports, in order to detect any delays and inform the client to avoid a shortage.
Coordinate with logistics the timely loading of the product with the corresponding documentation according to the requirement of the client and customs.
Preparation and monitoring of the sales plan per week and informing customers order statuses
Inventory management with necessary updates through the use of the SAP system, seeking the proper rotation, inventory levels and avoiding obsolete goods
Ensure all designs are current and valid in coordination with the design team, in addition to monitoring the development of new products and ensuring registration in SAP
Attention and monitoring of claims for quality issues, channeling them to the corresponding areas
Supporting the finance team with timely invoicing and payments collections
Monitoring of the return of dunnage material, pushing with clients the return and coordination in a timely manner
Update Sales Forecasts monthly
Responsibilities of all Envases Employees:
Commit to ensuring the health/wellness of our employees and product
Ensure the jobs/operations are completely safely to protect employees and to ensure the sustainability of company equipment/machinery
Ensure the security of the workforce and sustain any client confidentiality requests
Deliver timely and efficiently without hindering quality of services and work to ensure the team's success in meeting our client delivery schedules
Team centered to perform your job successfully while identifying ways to help others be successful too; willingness to learn; works at a fast pace, actively pursues tasks or direction; willing to work extended hours and adapt to changing work schedules as well as assignments; determines what work needs to be done without instruction; takes action to complete additional work that is beneficial to the team without being instructed
EDUCATION & EXPERIENCE:
Business Management or Engineering degree preferred
2 years Sales and/or Manufacturing experience
Logistics experience
Customer service experience
Knowledge of SAP
GENERAL SKILLS/EXPERIENCE:
Ability to negotiate and resolve high pressure situations with clients at Plant Management level and above
Internal negotiation capacity with Production, Finance, Logistics, Design, Warehouse and Logistics
Capacity to analyze and solve complex problems with effective solutions
100% customer orientation
Preparation of reports and presentations evaluating scenarios for management and directors' decision-making purposes
SOFTWARE/COMPUTER SKILLS & EXPERIENCE:
General knowledge of basic hardware and software and uses of a variety of different computer operating systems such as Microsoft Office Work, Excel, Outlook, Google Workspace, and web-site software
General knowledge of SAP, preferred; or other inventory shipping/receiving tracking systems knowledge
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
ENVIRONMENTAL & PHYSICAL FACTORS:The physical demands and work environment described below represent the activities and surroundings of the position(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works primarily indoors in a well-lighted air-conditioned office. Daily contact with the public, departmental personnel and vendors. Frequent sitting, standing, walking and occasional bending. May lift, carry, pull / push, and reach for supplies and on occasion lifting (up to 15 lbs.) while performing various aspects of the job. Position requires the capability of managing stress effectively; work is fast paced and can be demanding. Work requires organizing; prioritizing; accuracy and attention to detail. Flexibility in order to assist with/coordinate a variety of projects and activities and to adapt standard methods and procedures to differing conditions; works in a high volume fast paced environment. Employees often work independently. .
HOURS / SPECIAL CONDITIONS: Monday-Friday 8am-5pm; present to fulfill job duties & meet operational demands/support; schedule may vary depending on plant operational needs thus flexibility is required which could include 25% of time spent traveling, long days, occasional evening & weekends; regular and predictable attendance is an essential function of this position; position may require travel to meetings, conferences, workshops or other facilities.
Envases Commerce, LLC is an Equal Opportunity Employer.
POSITION REQUIREMENTS: EDUCATION & EXPERIENCE:
Business Management or Engineering degree preferred
2 years Sales and/or Manufacturing experience
Technical knowledge of aluminum beverage cans preferred
Logistics experience
Customer service experience
Knowledge of SAP
GENERAL SKILLS/EXPERIENCE:
Ability to negotiate and resolve high pressure situations with clients at Plant Management level and above
Internal negotiation capacity with Production, Finance, Logistics, Design, Warehouse and Logistics
Capacity to analyze and solve complex problems with effective solutions
100% customer orientation
Preparation of reports and presentations evaluating scenarios for management and directors' decision-making purposes
SOFTWARE/COMPUTER SKILLS & EXPERIENCE:
General knowledge of basic hardware and software and uses of a variety of different computer operating systems such as Microsoft Office Work, Excel, Outlook, Google Workspace, and web-site software
General knowledge of SAP, preferred; or other inventory shipping/receiving tracking systems knowledge
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
ENVIRONMENTAL & PHYSICAL FACTORS:The physical demands and work environment described below represent the activities and surroundings of the position(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essen